![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I cannot say why this worked as it should have for two payments and not the 10 other payments.Total amount in question: $364 Fidelity Account# Case#: ******** Contact: ************ (request ********) Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Automated means identified the transfers did not go through. The payee, ********-American Water, has confirmed repeatedly they did not receive the transfer, and have no record of the EFTs based upon the transaction details Fidelity has provided.Two of the payments were cancelled. You may also contact the Department by calling (850) 413-3081 or toll free at 1-800- 882-3054. Someone from the Department will review your inquiry and contact you. Despite this information that the payment method has changed, and acknowledgement that the mistake was made by Fidelity, they still refuse to refund the missing funds. For assistance with non-cashed checks, you may contact the Department by using the Contact Us form. Changing from mailing a paper check to EFT. It was eventually discovered that Fidelity did alter the payment method in September 2022. I initiated a case with Fidelity on February 7, 2023, the case/contact information is below.I first contacted Fidelity about the issue on Wednesday, February 07, 2023.In this time I have called Fidelity more than 13 times, provided them every piece of documentation they have requested, and for the past 13 weeks they have refused to turn over copies of the check images they allege were sent successfully.NOTE: for the first 8 weeks of this inquiry Fidelity claimed checks were sent to the payee. Because this setup was intended to automate my payments it went un-noticed by myself for several months. On that date the payments continued to be debitted from my checking account, but were no longer being sent to ********-American Water. ![]() This payment has gone through without issue for over 4 years up until September 15, 2022. I am submitting this complaint in regard to a series of bill payments that were deducted from my Fidelity cash account with the intent of being transferred to my ******************************** This automatic bill payment was set up previously to execute every other week in correlation to my employer's pay schedule. ![]()
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